Häufig gestellte Fragen (FAQ)
1
Do you offer free shipping?
Yes, we offer free shipping on all orders within Europe – regardless of the order value.
2
Where do you ship?
We ship to most European countries. In some cases, slight delays may occur due to local shipping processes.
3
How long does delivery take?
Shipping usually takes 7-15 business days. Delivery may be faster depending on your location.
4
Wo ist meine Bestellung?
Once your order has shipped, you will receive an email with a tracking number within 48 hours.
5
Do the products have a quality check?
Yes. All products are carefully checked and meet high quality standards.
Returns & Refunds
1
What is your return policy?
You can return your order within 30 days of receipt. After inspection, you will receive a full refund.
2
How can I return my order?
Contact us by email with your order number. We will send you all return information.
📩 Contact: support@tarveno.com
3
How long does a refund take?
Once the return is received, the refund will be processed within 5-10 business days.
4
Do you cover return shipping costs?
Ja, innerhalb Europas übernehmen wir die Kosten für die Rücksendung.
Kontakt
1
How can I contact customer service?
You can reach us at any time by email:
Our team usually responds within 24–48 hours.
2
How quickly do I get a response?
We strive to answer all inquiries as quickly as possible – usually within 24 hours.
Kontakt: support@tarveno.com